Shipping policy

 Policy

Thank you for shopping with Noru. We want to make sure your order reaches you as quickly and safely as possible.

Order Processing
All orders are processed within 2–5 business days after your order is confirmed. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Rates  Delivery Times


United Kingdom £4.99 Standard3–7 business days
Europe €4.99 Standard · Free over €50  5–10 business days
United States $4.99 Standard (free over $50) · $7.99 Express Standard: 5–10 days · Express: 3–5 days
Canada CAD $6.99 Standard 7–14 business days
Middle East Calculated at checkout 10–21 business days

Once your order has shipped, you'll receive an email with your tracking number to monitor your delivery.

For international orders, customs and import duties may apply and are the responsibility of the customer. Please check with your local customs office before ordering.

Lost or Delayed Orders
If your order hasn't arrived within the estimated window, please contact us at Lumiyahealth@gmail.com and we'll investigate with the carriePlease ensure your shipping address is correct at the time of ordering. Noru is not responsible for orders delivered to an incorrect address provided by the customer